First, you have to disable the Direct Play and Direct Stream within the settings of your Plex app. You can let Plex to transcode the unsupported video with its built-in transcoder.
If the metadata information is incomplete or contradictory to the file name, the Plex Media Server will misidentify or not recognize the file. MP4 carries metadata like the title, tags, genre, publisher, etc. Another possible cause might come from the confusing metadata of the MP4 files. *For TV series, it is suggested to name the season and episode as s01e01 instead of s1e1.Ĭause 2. The Flash - s01e01.mp4, Time-based: ShowName – YYYY-MM-DD – Optional_Info.ext → e.g. Avatar (2009).mkv And the TV series/shows should be named in the following order: Season-based: ShowName – SXXEXX – Optional_Info.ext → e.g. For movies, the basic naming convention should be like this: MovieName (release year).ext → e.g. Plex has standard naming conventions for both the movie and TV series. The most likely cause of your Plex not recognizing MP4 is that you have inappropriately named your media file.
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